CANCELLATION POLICY

Can't make an appointment? This page provides an overview of Play Squad® Pschotherapy's Cancellation Policy.

 

Last Update: October 2026

Why Regular  Attendance Matters 

I am committed to providing a safe, predictable therapeutic environment for your child. Consistent attendance ensures that your child gains the full benefits of Play Therapy. Missed or last-minute cancellations not only disrupt your child's progress but also limit opportunities for other families on my waitlist.

With four children of my own, I understand that unexpected situations arise, and I do my best to accommodate where possible.

However, in fairness to all clients and to ensure the sustainability of my practice, the following cancellation policy applies:

If you need to cancel

If you need to cancel or reschedule, please let me (Amy) at least two business days in advance. This applies to all appointments, including:

  • weekly 1-1 sessions
  • fortnightly 1-1 sessions 
  • filial t
  • parent update meetings
  • Intake Meetings
  • Professional consultancy
  • Discovery calls

As a solo practice, a late cancellation usually means the time can't be offered to another family, and that's income I can't recover. As a mum of four with a husband who works away regularly for work, I arrange care for my family and their after school commitments in advance so I can be there for yours. Thank you for understanding!

Cancellation Fees 

  1. Two business days' notice or more: no fee

  2. Less than two business days, but at least one business day: 50% of the session cost

  3. Less than one business day: full fee applies 

  4. Missed Appointments without notice: full session fee.

How notice is counted

Notice is counted in business hours only: 9am to 5pm, Monday to Friday as I don't access work texts or emails on evenings, weekends and public holidays.

For example:

If your appointment is at 11am on a Monday, letting me know at 11am the Friday before gives me one business day’s notice, because the weekend isn’t included.

If you or your child is unwell

Sometimes kids get sick, and that’s okay! If your child (or you) wouldn’t be well enough for school, please stay home and let me know as soon as you can. Signs to look out for include a fever, cough, sore throat or flu-like symptoms.

Where possible, I may be able to switch your session to telehealth so your child doesn’t miss out. If telehealth isn’t suitable, my usual cancellation fees apply.

I also take extra care because my nephew Jacob is being treated for childhood cancer. He’s now in a less vulnerable stage of treatment, but keeping illness out of the room still helps protect him and the other families I see. 

Therapist Cancellations

As a sole practitioner, I make every effort to maintain reliable scheduling. However, in the rare event that I need to cancel a session, there will be no charge, and I will work with you to reschedule at the earliest convenience.

Attendance & Ongoing Bookings

Consistent attendance is key to your child's therapy success. If there are three or more cancellations within a short period, we may need to review whether ongoing therapy remains suitable at this time.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact me directly via:

📞 Phone: 0402515940

📧 Email: [email protected]

 💡 Appointment reminders will be sent prior to your session to help you manage your schedule. 💡

 

By booking a session, you acknowledge and agree to this cancellation policy. Thank you for understanding and respecting these guidelines, which allow me to provide high-quality care for all families.

I want to take a moment to acknowledge the Whadjuk people of the Noongar Nation, the Traditional Owners of the land where I'm lucky enough to live, work and play:  Perth, Western Australia. To those who have walked before us, those who walk with us today, and the leaders of tomorrow: your deep connection to this land is truly inspiring. I'm here to listen, learn, and grow; acknowledging the unceded sovereignty and the enduring strength of Australia's oldest cultures.  I am committed to taking real steps towards understanding, respect, and helping heal the traumas of the past.